FAQs

Help Center

We understand that sometimes a product may not meet your expectations, and for that reason, we offer a hassle-free return and refund policy. Please read the following guidelines to ensure a smooth return process:

Eligibility

To be eligible for a return, your item must meet the following criteria:

  • The item must be in the same condition as when you received it.
  • The item must be unworn or unused.
  • The item must have all tags attached.
  • The item must be in its original packaging.
  • You must provide the receipt or proof of purchase.

Requesting a Return

If you would like to return an item, please contact us at voguevibrant06@gmail.com within 7 days of receiving your order. We will provide you with a return shipping label and instructions on how and where to send the package. Please note that we cannot accept returns without prior authorization.

Damages and Issues

If you receive a defective, damaged, or incorrect item, please inspect it upon receipt and contact us immediately. We will evaluate the issue and make it right.

Exceptions

There are certain items that cannot be returned:

  • Perishable goods, such as food, flowers, or plants
  • Custom products, such as special orders or personalized items
  • Personal care goods, such as beauty products
  • Hazardous materials, flammable liquids, or gases

If you have any questions or concerns about a specific item, please contact us for further assistance.

Exchanges

If you wish to exchange an item, the fastest way is to return the item you have and make a separate purchase for the new item. This ensures that you get exactly what you want in a timely manner.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 10 business days and automatically credited to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at voguevibrant06@gmail.com for further assistance.

Shipping Policy

Thank you for choosing VogueVibrant™️ as your trusted supplier of products. We strive to provide you with a seamless shipping and delivery experience. 

Shipping Methods and Carriers

We offer various shipping methods to accommodate your needs, including standard shipping, express shipping, and international shipping. During the checkout process, you will be presented with the available options and associated carriers.

Shipping Times

The estimated delivery times depend on the shipping method selected and your location. Please note that these are approximate delivery times, and we cannot guarantee specific delivery dates. Once your order is dispatched from our facility, you will receive a tracking number to monitor its progress.

Processing Time

Orders are typically processed within 2-3 business days after payment is confirmed. During peak seasons or special promotions, there may be slight delays, but we will notify you accordingly.

Shipping Costs

We're providing the FREE Shipping for a certain period of time so take the maximum benefit from it.

Order Tracking

Once your order is shipped, you will receive an email with a tracking number. You can use this tracking number to monitor the status of your shipment on our website or through the carrier's website.

Shipping Address

Please ensure that the shipping address provided during the checkout process is accurate. VogueVibrant™️ will not be held responsible for undeliverable packages due to incorrect or incomplete addresses.

Delivery Issues

In the unlikely event of a lost or damaged package, please contact our customer support team as soon as possible. We will assist you in resolving the issue to the best of our ability.

Order Modifications and Cancellations

If you need to make changes to your order or cancel it, please contact us as soon as possible. Once an order has been shipped, it cannot be modified or canceled.

Contact Information

If you have any questions or concerns regarding our Return & Refund Policy or Shipping Policy, please don't hesitate to contact us at voguevibrant06@gmail.com. We are here to assist you.